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Litigation Support - FAQ

1. What are some benefits of scanning paper documents? 

• Space savings 
• Scan once - print many
  [scanned documents do not have degraded quality as in 3rd generation copies]
• Efficient document sharing [Co-Counsel, Experts, Clients, etc.] 
• Future copy and or shipping costs avoided
• Data retention made easy 
• More efficient use of billable time
• Deposition preparation 
• Document productions 
• Trial preparation
• Optical Character Recognition (OCR) allows for easy search & find
  

2. Are images admissible in court? 

While any question of evidence admissibility can be complex depending on the facts, as a general rule, an image is no less admissible in court than a paper-based photocopy. 

3. Can you deliver a searchable database of my documents? 

We offer a variety of products and services including a free, fully searchable database which can be used for your searching and tagging needs in your office or on the go. As well we can provide load files for all major review platforms. If you are not interested in becoming a database administrator then allow us to provide a web hosting option for you and your clients.

4. What is OCR? 

OCR or Optical Character Recognition is a process whereby an image file (which is inherently not searchable) is used to create a parallel text file, which is searchable (or editable). The accuracy of the text file resulting from this process is entirely dependent on the quality of the original. Generally, if you can see white space between the letters in the original, the OCR software will be able to discern the letters with a high degree of accuracy. You can expect an average of 92-99% accuracy for good quality originals. A document produced by a laser printer or printing press with standard fonts on white paper is considered a high-quality original. Photocopies, low-resolution print outs, documents with non-standard fonts such as script, and documents with poor contrast due to similar colors of paper and ink, are all considered low-quality for the purposes of OCR and will probably require extensive manual processing to improve accuracy. 

5. What is electronic discovery? 

Electronic discovery refers to the gathering, reviewing and producing of documents in their native / electronic format. This process is generally done at the same time paper based documents are being gathered, reviewed, and produced. Electronic documents include e-mail, memos, letters, spreadsheets, databases, presentations and other electronic formats commonly found on computer / network hard drives, back-up tapes and off-line storage such as CDs, DVD's, external hard drives, etc. Electronically stored information (ESI) can be very voluminous. Often clients chose to review the ESI in its native format and provide a list of documents to be included in the production. These documents are then converted to an image which can be "bates labeled" prior to production. This is a significant cost saving technique for clients, and enables the litigation support team to provide more efficient legal services.

6. What is Metadata? 

Metadata is frequently described as data about data. An image or paper document does not provide you with significant information about its history. Metadata in an electronic document can provide valuable information about a document's history such as its author, creation date and modification date. 

7. Why would I want to employ a third party service provider? 

Document management methods and techniques are different from what most law firm technical staff do daily in connection with network and software support. Additionally, document management is generally a billable client cost while law firm network management is typically an overhead expense not billable to a client. We have been providing support to legal professionals since 2001 and have developed efficient methods and proven processes for generating accurate productions and review sets. Our staff is a collection of exceptional costumer service providers and highly trained project managers.

8. What is computer forensics? 

Computer forensics services are important to: 

• Recover deleted e-mails and electronic files. 
• Gather evidence of computer usage, including internet, network access, printing and file copying. 
• Collect and cull data from personal computers, floppy disks, CD's, DVD's, or servers, etc. 
• Preserve computer data. 

Using proven processes and examination techniques our Certified Computer Examiners (CCE) can help you locate material such as email, deleted documents or instant messenger artificats that could serve as evidence of fraud, employee violations or discrimination. We document each and every step of the process to assure accurate reporting and evidence validation. Then, when necessary, we can testify to the validity of the material before the court.